HP Color Laserjet 5500n Printer

Error Codes and Support



Error Description:

The cartridge is either not installed or not correctly installed in the printer.


1. Insert the cartridge or make sure the cartridge is fully seated. 2. Press (question mark) for detailed information. 3. Press (up arrow) and (down arrow) to step through the instructions. 4. If the error persists, replace the cartridge. 5. Verify that the connectors between the memory tag antenna, memory controller board, and the DC controller are seated properly. 6. Replace the antenna PCB for the indicated color. 7. Replace the memory controller PCB. 8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only).

Call for Assistance 844-755-3000