HP Color LaserJet Enterprise 500 M551N Printer

Error Codes and Support

Error:

[File System] device failure 99.09.61 Unsupported disk
[File System] file operation failed To clear press OK 99.09.62 Unknown disk
[File System] file system is full To clear press OK 99.09.63 Incorrect disk
[File System] is not initialized 99.09.64 Disk malfunction
[File System] is write protected 99.09.65 Disk data error
{Binname} Full Remove all paper from bin 99.09.66 No disk data installed
{Supply} almost full 99.09.67 Disk is not bootable please download firmware
{Supply} low OR Supplies low 99.XX.YY
{Supply} very low OR Supplies very low Accept bad signature
{Tray X} lifting Bad optional tray connection
10.22.50 Calibration reset pending
10.22.51 Canceling
10.22.52 Canceling... {jobname}
10.23.50 Checking engine
10.23.51 Checking paper path
10.23.52 Chosen personality not available To continue press OK
10.23.60 Cleaning do not grab paper
10.23.70 Printing past very low Cleaning…
10.XX.34 Used supply in use Clearing event log
10.XX.40 Genuine HP supplies installed Clearing paper path
10.XX.41 Unsupported supply in use Close front door
10.XX.70 Printing past very low Close lower right door
10.YY.15 Install {supply} Close upper right door
10.YY.25 Wrong cartridge in {color} slot Creating cleaning page
10.YY.35 Incompatible {supply} Data received To print last page press OK
11.00.YY Internal clock error EIO {X} disk initializing
13.00.00 E-label missing
13.A3.D3 Event log is empty
13.A3.FF Expected drive missing
13.B2.9C HP Secure Hard Drive disabled
13.B2.A1 Incompatible {supply}
13.B2.A2 Incompatible supplies
13.B2.A3 Install {supply}
13.B2.D1 Install {supply} Close rear door
13.B2.D2 Install Fuser Unit
13.B2.D3 Install supplies
13.D3.DZ Install Transfer Unit
13.WX.EE Internal disk not functional
13.WX.FF Internal disk spinning up
13.WX.YZ Fuser area jam Load Tray {X}: [Type] [Size]
13.WX.YZ Fuser wrap jam Load Tray {X}: [Type] [Size] To use another tray press OK
13.WX.YZ Jam below control panel Manually feed output stack Then press OK to print second sides
13.WX.YZ Jam in middle right door Manually feed: [Type] [Size]
13.WX.YZ Jam in right door Manually feed: [Type] [Size] To use another tray press OK
13.WX.YZ Jam in Tray {X} Moving solenoid
13.WX.YZ Jam in Tray 1 Moving solenoid and motor
20.00.00 Insufficient memory No job to cancel
21.00.00 Page too complex Paused
32.08.XX Performing Color Band Test…
32.21.00 Performing Paper Path Test…
33.XX.YY Please wait…
33.XX.YY Used board/disk Printing CMYK samples…
41.02.00 Error Printing Color Usage Log…
41.03.YZ Unexpected size in tray {X} Printing Configuration…
41.05.YZ Unexpected type in tray {X} Printing Demo Page…
41.07.YZ Error To continue press OK Printing Diagnostics Page…
42.XX.YY Printing Engine Test…
47.00.XX Printing Event Log…
47.01.XX Printing File Directory…
47.02.XX Printing Font List…
47.03.XX Printing Fuser Test Page…
47.04.XX Printing Help Page…
47.05.00 Printing Menu Map…
47.06.XX Printing PQ Troubleshooting…
47.WX.YZ Printer calibration error To continue press OK Printing Registration Page…
49.XX.YY To continue turn off then on Printing RGB Samples…
51.00.YY Error Printing stopped
52.00.XX Printing Supplies Status Page…
55.00.YY DC controller error Printing Usage Page…
55.0X.YY DC controller error Processing duplex job Do not grab paper until job completes
56.00.YY Error Processing job from tray {X}... Do not grab paper until job completes
57.00.0Y Error Processing... copy {X} of {Y}
58.00.04 Processing…
59.00.YY Error Ready
59.05.XX Ready {IP Address}
60.00.0Y Tray {Y} lifting error Remove all print cartridges
61.00.01 Remove at least one print cartridge
62.00.00 No system Remove shipping lock from Tray 2
70.00.00 Error Replace {supply}
81.0X.YY Embedded JetDirect error Replace Supplies
98.00.01 Corrupt data in firmware volume Restore Factory Settings
98.00.02 Corrupt data in solutions volume Restricted from printing in color
98.00.03 Corrupt data in configuration volume Rotating {color} motor
98.00.04 Corrupt data in job data volume Rotating motor
99.00.01 Upgrade not performed file is corrupt Size mismatch in Tray {X}
99.00.02 Upgrade not performed timeout during receive Sleep mode on
99.00.03 Upgrade not performed error writing to disk Supplies in wrong positions
99.00.04 Upgrade not performed timeout during receive Tray {X} empty: [Type] [Size]
99.00.05 Upgrade not performed timeout during receive Tray {X} open
99.00.06 Upgrade not performed error reading upgrade Tray {X} overfilled
99.00.07 Upgrade not performed error reading upgrade Troubleshooting
99.00.08 Upgrade not performed error reading upgrade Type mismatch Tray {X}
99.00.09 Upgrade canceled by user Unsupported drive installed To continue press OK
99.00.10 Upgrade canceled by user Unsupported supply in use OR Unsupported supply installed To continuepress OK
99.00.11 Upgrade canceled by user Unsupported tray configuration
99.00.12 Upgrade not performed the file is invalid Unsupported USB accessory detected Remove USB accessory
99.00.13 Upgrade not performed the file is invalid USB accessory needs too much power Remove USB and turn off then on
99.00.14 Upgrade not performed the file is invalid USB accessory not functional
99.00.2X Used supply installed To continue press OK OR Used supply in use
99.09.60 Unsupported disk Wrong cartridge in {color} slot