HP Color LaserJet CP6015N Printer

Error Codes and Support

Error:

[File System] device failure To clear press “OK” 99.09.62 Unknown disk
[File System] file operation failure To clear press “OK” 99.09.63 Incorrect disk
[File System] file system is full 99.09.64 Disk malfunction
[File System] is not initialized 99.09.65 Disk data error
[File System] is write protected 99.09.66 No disk installed
{Bin name} FULLRemove all paper from bin 99.09.67 Disk is not bootable please download firmware
{binname} full Remove all paper from bin 99.XX.YY
{Supply} low OR Supplies low Accept bad signature
{Supply} very low OR Supplies very low ACTION NOT CURRENTLY AVAILABLEFOR TRAY X TRAY SIZE CANNOT BE ANYSIZE/ANY CUSTOMCanceling…
10.00.33 BAD DUPLEXER CONNECTION
10.00.35 Bad optional tray connection
10.00.60 Calibrating…
10.00.69 CALIBRATION RESET PENDING
10.00.91 Canceling
10.23.35 Canceling... {jobname}
10.23.50 CARD SLOT {X} NOT FUNCTIONAL
10.23.51 CARD SLOT DEVICE FAILURE
10.23.52 CARD SLOT FILE OPERATION FAILED
10.23.60 CARD SLOT FILE SYSTEM IS FULL
10.23.70 Printing Past Very Low CARD SLOT IS WRITE PROTECTED
10.26.15 Cartridge Low
10.26.50 Cartridge Memory Abnormal
10.26.60 Cartridge Out
10.32.00 Unauthorized Supply Checking engine
10.90.XY REPLACE {COLOR}CARTRIDGE CHECKING OUTPUT DEVICE
10.91.00 PRINT CARTRIDGE ERROR Checking paper path
10.91.09 PRINT CARTRIDGE ERROR Checking printer
10.XX.34 Used Supply In Use Chosen personality not available To continue touch “OK”
10.XX.40 Genuine HP Supplies Installed CHOSEN PERSONALITY NOTAVAILABLE.
10.XX.41 Unsupported Supply In Use CLEANING DISK {X}% COMPLETE
10.XX.70 Printing past very low Cleaning do not grab paper
10.XX.YY SUPPLY MEMORY ERROR Cleaning…
10.YY.15 Install {supply} Clearing event log
10.YY.35 Incompatible {supply} Clearing paper path
11.00.YY Internal clock error CLOSE LOWER RIGHT DOOR
11.XX Internal clock error CLOSE RIGHT DOOR
13.00.00 Close stapler/stacker multi bin mailbox door
13.00.EE Close top cover
13.12.11 CODE CRC ERROR SEND FULL RFU ON{X} PORT
13.12.13 COLOR RFU FAILED SEND FULL RFU ON{X} PORT
13.12.14 CONNECT OUTPUT DEVICE
13.12.15 Cooling device
13.12.16 Cooling Device…
13.12.21 CORRUPT FIRMWARE IN EXTERNALACCESSORY
13.12.41 Creating cleaning page…
13.12.43 DATA RECEIVED
13.12.44 Data received To print last page press “OK”
13.12.45 DATE/TIME= YYYY/MMMM/DD HH:MM
13.12.46 Deleting private jobs
13.12.51 Deleting…
13.12.52 Device shutting down…
13.12.61 EIO {X} disk initializing
13.12.62 EIO {X} disk is spinning up
13.12.XX JAM IN LEFT ACCESSORY EIO {X} DISK NOT FUNCTIONAL
13.A3.FF EIO DEVICE FAILURE
13.D3.DZ EIO FILE OPERATION FAILED
13.E5.FF EIO FILE SYSTEM IS FULL
13.EA.EE EIO IS WRITE PROTECTED
13.EE.FF Event log is empty
13.FF.EE Expected drive missing
13.FF.FF External device initializing
13.JJ.NT FUSER AREA JAM Face Down Tray Full
13.JJ.NT FUSER WRAP JAM FIM Load Error Send full FIM on {X} port
13.JJ.NT JAM ABOVE TOP OUTPUT BIN FINISHING PROCESS NOT FUNCTIONAL
13.JJ.NT JAM IN LOWER RIGHT DOOR Fuser Kit low
13.JJ.NT JAM IN RIGHT DOOR Fuser Kit very low
13.JJ.NT JAM IN TOP COVER Genuine HP cartridge installed
13.JJ.NT JAM IN TRAY {X} Genuine HP supply installed
13.JJ.NT JAM IN TRAY 1 HP Secure hard drive disabled
13.JJ.NT TRANSFER AND FUSER JAM Incompatible {supply}
13.JJ.NT TRANSFER AREA JAM INCOMPATIBLE FUSER
13.WX.EE INCOMPATIBLE ROLLER KIT
13.WX.FF Incompatible supplies
13.WX.YZ Fuser Area Jam Initializing permanent storage
13.WX.YZ Jam below control panel Initializing…
13.WX.YZ Jam in Tray {X} INPUT PAPER PATH OPEN
13.WX.YZ Jam in Tray 1 INSTALL {COLOR} CARTRIDGE
13.WX.YZ Jam inside envelope feeder INSTALL {COLOR} DRUM
13.WX.YZ Jam inside top cover INSTALL FUSER
14.00.XX Install fuser unit
20 INSUFFICIENT MEMORY INSTALL ROLLER UNIT
20.00.00 Insufficient memory: {Device} To continue touch “OK” Install supplies
21.00.00 Page Too Complex Install supply
22 EIO X BUFFER OVERFLOW INSTALL TRANSFER ROLLER
22 EMBEDDED I/O BUFFER OVERFLOW INSTALL TRANSFER UNIT
22 USB I/O BUFFER OVERFLOW INSUFFICIENT MEMORY TO LOADFONTS/DATA
32.08.AX Internal disk device failure
32.21.00 Internal disk file operation failed
33.01.XX INTERNAL DISK FILE OPERATIONFAILED
33.XX.YY Used board/disk Internal disk file system is full
40 BAD EIO X TRANSMISSION Internal disk is write protected
40 BAD SERIAL TRANSMISSION Internal disk not found
40 EMBEDDED I/O BAD TRANSMISSION Internal disk not functional
40.00.01 USB I/O buffer overflow To continue touch “OK” Internal disk not initialized
40.00.02 Embedded I/O buffer overflow To continue touch “OK” Internal disk spinning up
40.00.05 Embedded I/O bad transmission To continue touch “OK” INTERNAL DOOR X OPEN
41.{X} ERROR Job not stapled due to mixed sizes
41.02.00 Error Load Tray {X}: [Type] [Size]
41.03.YZ Unexpected size in envelope feeder To use another tray touch"Options" Load Tray {X}: [Type] [Size] To use another tray press “OK”
41.03.YZ Unexpected size in tray {X} LOAD TRAY 1 [Type] [Size]
41.05.YZ Unexpected type in tray {X} Loading program {XX}
41.3 UNEXPECTED SIZE IN TRAY {XX} Loading program {XX} Do not power off
41.5 UNEXPECTED TYPE IN TRAY {XX} MANUALLY FEED {TYPE} {SIZE}
41.7 ERROR Manually feed output stack
41.XX.YZ Error To continue touch “OK” Manually feed: {Type}{Size}
42.XX.YY Manually feed: {Type}{Size} To use another tray press “OK"
47.00.XX Memory tag missing (Y = 1)
47.01.XX Moving solenoid
47.02.XX Moving solenoid and motor
47.03.XX No job to cancel
47.04.XX No stored jobs
47.05.00 NON HP SUPPLY IN USE
47.06.XX NON HP SUPPLY INSTALLED
47.WX.YZ Printer Calibration Failed To continue touch “OK” Non-HP supply installed
48.01 TRANSFER UNIT ERROR OPEN AND CLOSE TRAY 2
49.XX.YY To continue turn off then on ORDER {COLOR} CARTRIDGE
49.XXXX ORDER {COLOR} CARTRIDGE LESSTHAN XXXX PAGES
50.1 FUSER ERROR ORDER {COLOR} DRUM
50.10 FUSER ERROR ORDER {COLOR} DRUM LESS THANXXXX PAGES
50.11 FUSER ERROR ORDER FUSER KIT LESS THAN XXXPAGES
50.2 FUSER ERROR ORDER ROLLER KIT LESS THAN XXXPAGES
50.3 FUSER ERROR ORDER STAPLE CARTRIDGE
50.4 FUSER ERROR ORDER SUPPLIES
50.5 FUSER ERROR ORDER TRANSFER KIT
50.7 FUSER ERROR ORDER TRANSFER KIT LESS THAN XXXPAGES
50.8 FUSER ERROR OUTPUT ACCESSORY BRIDGE FAILURE
50.9 FUSER ERROR OUTPUT ACCESSORY BRIDGEATTACHED
50.X FUSER ERROR OUTPUT ACCESSORY BRIDGEDISCONNECTED
51.{XY} ERROR Output Bin Full
51.00.YY Error Password or name is incorrect. Pleaseenter correct login.
51.20 ERROR Paused
51.21 ERROR Paused…
51.22 ERROR Performing COLOR BAND TEST
51.23 ERROR Performing Paper Path Test…
52.{XY} ERROR Performing... PAPER PATH TEST
52.00 ERROR Please wait
52.20 ERROR Please Wait…
52.XX.00 Error To continue turn off then on PRINTING {REPORT}
53.XY.ZZ CHECK RAM DIMM SLOT {X} Printing Configuration…
54.{XX} ERROR Printing Event Log…
54.01 ERROR Printing File Directory…
54.15 ERROR Printing Font List…
54.16 ERROR Printing Fuser Test Page…
54.17 ERROR Printing Help Page…
54.18 ERROR Printing Menu Map…
54.XX.YY Error Printing Registration Page…
55.00.00 DC CONTROLLER ERROR Printing stopped
55.00.YY DC controller error Printing Supplies Status Page…
55.01.YY DC CONTROLLER ERROR Printing Usage Page…
55.0X.YY DC controller error Printing…engine test
55.XX.YY DC CONTROLLER ERROR Processing duplex job Do not grab paper until job completes
56.00.YY Error PROCESSING DUPLEX JOBDo not grab paper until job completes
56.02 ERROR Processing job from tray {X}... Do not grab paper until job completes
56.X ERROR Processing..
57.00.0Y Error Processing... copy {X} of {Y}
57.01 ERROR Processing... from tray {X}
57.03 ERROR Processing...copy {X} of {Y}
57.04 ERROR Processing…
57.05 ERROR RAM disk device failure
57.06 ERROR RAM disk file operation failed
57.07 ERRO RAM disk file system is full
57.08 ERROR RAM disk is write protected
57.09 ERROR RAM disk not initialized
57.0A ERROR Ready
57.XX ERROR Ready {IP Address}
58.00.0Y Error Ready Diagnostics modeTo exit press STOP
58.04 ERROR Receiving Upgrade
58.XX ERROR REMOVE ALL CARTRIDGES AND DRUMS
59.00.YY error REMOVE ALL IMAGE DRUMS
59.10 ERROR Remove one print cartridge
59.20 ERRO Remove or install cartridge/drum pairs
59.30 ERROR Remove USB accessory
59.40 ERROR REPLACE {COLOR} CARTRIDGE
59.50 ERROR REPLACE {COLOR} DRUM
59.51 ERROR Replace {supply}
59.52 ERROR REPLACE FUSER KIT
59.53 ERROR REPLACE ROLLER KIT
59.60 ERROR Replace supplies
59.61 ERROR REPLACE SUPPLIES - OVERRIDE IN USE
59.62 ERROR REPLACE SUPPLIES - Using black only
59.63 ERROR REPLACE TRANSFER KIT
59.A2.0x Error Request accepted please wait
59.C0 ERROR Resend external accessory firmware
59.F0 ERROR RESEND EXTERNAL ACCESSORYFIRMWARE
59.XY ERROR Resend Upgrade
60.00.0Y Tray {Y} lifting error Restore Factory Settings
60.03 ERROR Restoring
60.04 ERROR Restoring factory settings
60.05 ERROR Restoring... [ACCESSORY #]
60.06 ERROR RFU LOAD ERROR SEND FULL RFU ON{X} PORT
60.X ERROR ROM disk device failed
62.00.00 No system To continue turn off then on ROM DISK DEVICE FAILURE
65.X0.A1 Output accessory disconnected ROM disk file operation failed
66.12.01 ROM disk file system is full
66.12.02 ROM disk is write protected
66.12.03 ROM disk not initialized
66.12.11 Rotating {color} Motor
66.12.12 Rotating Motor
66.12.13 Rotating Motor - To exit press STOP
66.12.14 SANITIZING DISK {X}% COMPLETE Donot power off
66.12.15 Size Mis-Match
66.12.16 Size mismatch in Tray {X}
66.12.21 Size mismatch in tray XX
66.12.22 Sleep mode on
66.12.23 Staple Cartridge low
66.12.32 Staple Cartridge very low
66.12.41 Stapler/Stacker staple jam
66.12.42 Supplies low
66.12.43 SUPPLY MEMORY WARNING
66.12.44 The unit has corrupt data
66.12.45 Tray {X} empty: [Type] [Size]
66.12.46 Tray {X} lifting
66.12.47 Tray {X} open
66.12.51 Tray {X} overfilled
66.12.52 TRAY {XX} [TYPE] [SIZE]
66.80.YY Stapler/Stacker failure TRAY {XX} EMPTY [TYPE][SIZE]
66.XY.ZZ OUTPUT DEVICE FAILURE TRAY {XX} OPEN
66.XY.ZZ SERVICE ERROR Type Mismatch In Tray {XX}
68.X PERMANENT STORAGE FULL Type mismatch Tray
68.X PERMANENT STORAGE WRITE FAIL Unable to store job
68.X STORAGE ERROR SETTINGSCHANGED Unauthorized supply in use
69.11.YY Error To continue turn off then on Unsupported drive installed
69.X ERROR Unsupported supply in use OR Unsupported supply installed To continuetouch “OK”
70.00.00 Error Unsupported tray configuration
79.XX.YY Error Unsupported USB accessory detected Remove USB accessory
80.0X.YY Embedded JetDirect error Upgrade Error
81.YY.ZZ EIO-1 Card Failure USB ACCESSORY ERROR
82.73.46 OR 82.73.47 USB accessory not functional
98.00.01 Corrupt data in firmware volume USB hubs are not fully supported Some operations may not work properly
98.00.02 Corrupt data in solutions volume USB is write protected To clear press “OK”
98.00.03 Corrupt data in configuration volume USB needs too much power
98.00.04 Corrupt data in job data volume USB needs too much power Remove USB and Then Turn Off then On
99.00.01 Upgrade not performed file is corrupt USB not initialized
99.00.02 Upgrade not performed timeout during receive USB STORAGE {X} NOT FUNCTIONAL
99.00.03 Upgrade not performed error writing to disk USB STORAGE {X} REMOVED
99.00.04 Upgrade not performed timeout during receive USB storage accessory removed Clearing any associated data
99.00.05 Upgrade not performed timeout during receive USB STORAGE DEVICE FAILURE
99.00.06 Upgrade not performed error reading upgrade USB storage device failure To clear press “OK
99.00.07 Upgrade not performed error reading upgrade USB storage file operation failed
99.00.08 Upgrade not performed error reading upgrade USB storage file system is full
99.00.09 Upgrade canceled by user USB STORAGE IS WRITE PROTECTED
99.00.10 Upgrade canceled by user USB STORAGE] FILE OPERATIONFAILED
99.00.11 Upgrade canceled by user Used supply installed To continue touch “OK” OR Used supply in use
99.00.12 Upgrade not performed the file is invalid Wait for printer to reinitialize
99.00.13 Upgrade not performed the file is invalid Waiting for tray {X} to lift
99.00.14 Upgrade not performed the file is invalid WAITING FOR TRAY {XX} TO LIFT
99.00.2X WARMING UP
99.09.60 Unsupported disk Windows Login Required to Use this Feature
99.09.61 Unsupported disk