HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

13.XX.YY JAM INTRAY X

Error Description:

A page is jammed in Tray 3 or Tray 4.

Solution:

1. Press (question mark) for detailed information about clearing the jam. 2. Press (up arrow) and (down arrow) to step through the instructions. 3. Clean the pickup roller. If it is worn or damaged, replace it. 4. Clean the feed roller. If it is worn or damaged, replace it. 5. Replace the Tray 3 or Tray 4 pickup clutch. 6. Replace the Tray 3 or Tray 4 pickup motor. 7. Replace the Tray 3 or Tray 4 paper feeder PCB. 8. Check the cassette lifter mechanism for proper operation. 9. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only).


Call for Assistance 844-755-3000