HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

13.XX.YY JAM INTRAY 1

Error Description:

A page is jammed in the multipurpose tray.

Solution:

1. Press (question mark) for detailed information about clearing the jam. 2. Press (up arrow) and (down arrow) to step through the instructions. 3. Clean the pickup roller. If it is worn or damaged, replace it. 4. Clean or replace the separation pad. 5. Replace the Tray 1 pickup solenoid. 6. Replace the pickup motor. 7. Replace the paper pickup assembly. 8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only).


Call for Assistance 844-755-3000