Error Codes and Support

13.XX.YY JAM INPAPER PATH

There is a jam in the media path.

1. Press (question mark) for detailed information about clearing the jam. 2. Press (up arrow) and (down arrow) to step through the instructions. 3. If paper is folding into an accordion shape, check whether the shutter on each print cartridge opens as you close the ETB and if each cartridge is turning properly. Replace defective print cartridges or drive motors. 4. Clean the attaching roller at the bottom of the ETB and make sure the spring is holding it in place. 5. If the attaching roller gears are defective, replace the ETB. Calibrate the printer after replacing the ETB. See Calibrate now (HP Color LaserJet 5500 models only). 6. Replace the paper pickup PCB. 7. Replace the ETB if it is not moving paper properly. Calibrate the printer. 8. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only).