HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

13.XX.YY JAM INPAPER INPUT PATH

Error Description:

There is a jam in the media input path.

Solution:

1. Press (question mark) for detailed information about clearing the jam. 2. Press (up arrow) and (down arrow) to step through the instructions. 3. Check the registration shutter, and make sure it is in place. Replace the paper pickup assembly if the shutter is damaged. 4. Check the paper pickup feed rollers, and replace them if they are worn or damaged. 5. Check the connectors, gears, solenoid, clutch, motors, sensors, and PCBs on the paper pickup assembly. Replace the paper pickup assembly if necessary. 6. Check the cassette lifter mechanism for proper operation.


Call for Assistance 844-755-3000