HP Color Laserjet 5500n Printer
Error Codes and Support
13.XX.YY JAM INJAMS IN PAPER PATH
There is a jam in the top cover
area.
1. Press (question mark) for detailed
information about clearing the
jam.
2. Press (up arrow) and (down arrow) to step
through the instructions. WARNING!
The fuser might be hot.
3. Check that the fuser paper
sensor is in place. If it is
defective, replace it.
4. Replace the fuser.
5. Replace the DC controller
PCB. Calibrate the printer
after replacing the DC
controller. See Calibrate now
(HP Color LaserJet 5500
models only).
Call for Assistance 844-755-3000