Error Codes and Support

13.XX.YY JAM INJAMS IN PAPER PATH

There is a jam in the top cover area.

1. Press (question mark) for detailed information about clearing the jam. 2. Press (up arrow) and (down arrow) to step through the instructions. WARNING! The fuser might be hot. 3. Check that the fuser paper sensor is in place. If it is defective, replace it. 4. Replace the fuser. 5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only).