HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

13.XX.YY JAM INDUPLEX PATH

Error Description:

There is a jam in the duplex path.

Solution:

1. Press (question mark) for detailed information about clearing the jam. 2. Press (up arrow) and (down arrow) to step through the instructions. 3. Check if the ETB rollers or gears are worn or defective. Replace the ETB if they are. 4. Check the duplex feed guide, which is part of the control panel crossmember assembly. If the guide is worn or damaged, replace the crossmember assembly.


Call for Assistance 844-755-3000