HP Color Laserjet 3800 Printer
Error Codes and Support
A critical firmware error has occurred.
1. Turn the printer off and then on.
2. Try printing a job from a different
program. If the job prints, try printing a
different file from the original program.
If the message appears only with a
certain program or print job, contact
the software vendor for assistance.
3. If the message persists with different
programs and print jobs, disconnect all
of the printer cables that connect to
the network or the computer.
4. Turn the printer off. 5. Remove all memory DIMMs or thirdparty
DIMMs from the printer. (Do not
remove the firmware DIMM in the
lower slot J1).
6. Remove the printer EIO card.
7. Turn the printer on.
8. If the error does not persist, install
each DIMM and EIO device one at a
time. Turn the printer off and then on
again after installing each device.
9. Replace DIMMs and EIO devices as
necessary.
10. Reconnect all of the printer cables.
11. If the error persists, replace the
firmware DIMM.
12. Replace the formatter and calibrate
the printer.
Call for Assistance 844-755-3000