HP Color LaserJet 2840 All-In-One Printer

Error Codes and Support

Error:

55.1

Error Description:

The device has experienced an internal hardware error.

Solution:

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. 54.2—Carousel rotation error: Replace the carousel drive motor (see Removing the carousel-engagement motor). If the error persists, replace the DC controller (see Removing the DC controller). If the error still persists, inspect or replace the engaging detection flag. 55.1—DC controller Memory Error: Replace the DC controller. See Removing the DC controller. 59.16—Main Motor rotation error: Check the cable connections to the DC controller. If the error persists, replace the DC controller (seeRemoving the DC controller ). If the error still persists, replace the main motor. 59.192—Developer Motor rotation error: Check the cable connections to the DC controller. If the error persists, replace the DC controller (seeRemoving the DC controller ). If the error still persists, replace the developer motor. 59.4—Fuser motor error: Verify that the fuser is seated completely. If the error persists, replace the fuser motor. If the error still persists, replace the DC controller (seeRemoving the DC controller ). 59.99—T2 Clutch error: Check the cable connections to the DC controller. If the error persists, remove the imaging drum and check the clutch. If the error persists, replace the T2 clutch. If the error still persists, replace the DC controller (seeRemoving the DC controller ).


Call for Assistance 844-755-3000