HP Color LaserJet CP3525 Printer

Error Codes and Support

Error:

13.01.00 JAM IN TRAY 3

Error Description:

The product attempted to feed paper from Tray 3 (paper feeder), but the leading edge did not reach the TOP sensor in time.

Solution:

1. Make sure the pick roller is installed correctly. 2. For transparency, labels, or 120 g/m2 media, follow the restricted loading procedures (only 200 sheets of transparency/labels or 300 sheets of 120 g/m2 media can be loaded at one time). 3. Check the Tray 3 paper-present sensor to make sure it is not stuck in the up position. Rotate the sensor upward and release. If it drops back down without hesitation, it is operating correctly.


Call for Assistance 844-755-3000