HP Color LaserJet 9500N Printer

Error Codes and Support



Error Description:

A temporary printer error occurred. 00 (duplex D-roller is not detected at the home position) 01 (duplex slide adjustment failure)


1 Turn the printer off, reseat the duplexer, and then turn the printer on again to clear the error. 2 Remove the duplexer and check for proper seating, residual media, or obstructions. 3 Check the inside of the duplexer and the duplex capacity for residual media or obstructions. 4 Check the duplexer-side registration guides for correct functionality. Replace the duplexer if necessary. See “Duplexer” on page 258. 5 Check the feed rollers and drive gear trains for damage. Replace them if necessary.

Call for Assistance 844-755-3000