HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

66.12.51OUTPUT DEVICE FAILURE

Error Description:

A booklet bin slide motor (M10) failure occurred.

Solution:

1 Check all of the cable connections at the controller PCA. 2 Turn the printer off, and then turn the printer on again to clear the error. 3 Activate the booklet bin slide motor (M10) by performing a mechanical test. 4 At power on, make sure that the booklet stopper moves completely in and out. 5 Replace the booklet bin. 6 Replace the controller PCA.


Call for Assistance 844-755-3000