HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

66.12.41OUTPUT DEVICE FAILURE

Error Description:

A staple-fold motor (M7) failure occurred.

Solution:

1 Check all of the cable connections at the controller PCA. 2 Turn the printer off, and then turn the printer on again to clear the error. 3 Activate the staple-fold motor (M7) by performing a mechanical test. 4 Perform a booklet adjustment as needed. 5 Replace the folding mechanism. 6 Replace the controller PCA.


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