HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

66.12.31OUTPUT DEVICE FAILURE

Error Description:

A home position timeout (M1) occurred.

Solution:

1 Check all of the cable connections at the controller PCA. 2 Turn the printer off, and then turn the printer on again to clear the error. 3 Activate the delivery motor (M1) by performing a mechanical test. 4 Replace the controller PCA. 5 Replace the whole unit.


Call for Assistance 844-755-3000