HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

66.11.00OUTPUT DEVICE FAILURE

Error Description:

A stapler carriage motor failure (M8) occurred.

Solution:

1 Make sure that the stapler cartridge is seated in the stapler unit correctly. 2 Activate the staple sliding motor (M8) by performing a mechanical test. 3 Make sure that the stapler unit slides to the home position. 4 Replace the stapler unit. 5 Replace the controller PCA. 6 Replace the whole unit.


Call for Assistance 844-755-3000