HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

49.XXYY PRINTER ERROR

Error Description:

A critical formatter firmware error occurred which caused the processor on the formatter to cease operation. Note Unique subcodes are constructed by creating a unique error of an 8-bit component ID (XX) and an 8-bit component specific error (YY). The

Solution:

Note The printer 49 errors are usually not fixed by replacing the formatter. 1 Turn the printer off, and then turn the printer on again to clear the error. 2 Make sure that the customer is using a known good software program, good driver, good cabling, and good connections. 3 Print a configuration page to make sure that the printer has the most recent release of formatter firmware. If necessary, flash the printer with new firmware. 4 Check all of the accessory hardware, such as memory DIMMs and EIO devices, on the formatter by removing them. (Removing the hardware eliminates them as possible causes of the error.) 5 If the error persists, the formatter might need to be replaced. See “Formatter PCB” on page 302.


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