HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

13.12.43 JAM IN LEFTACCESSORY

Error Description:

A jam (delay jam) exists in the folding/booklet area.

Solution:

1 Make sure that there is no media inside the output device at power on. 2 Make sure that the booklet meets specifications. See “Supported media and capacity for input and output” on page 38. 3 Clear the jam. 4 Turn the printer off, and then turn the printer on again. 5 Activate the staple-fold motor (M7) to make sure that the assembly works. 6 Perform the booklet adjustments as needed. 7 Check all cable connections at the module and at the controller PCA. 8 Replace the folding mechanism. 9 Replace the controller PCA.


Call for Assistance 844-755-3000