HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

13.12.33 JAM IN LEFTACCESSORY

Error Description:

A jam (delay jam) exists in the paper-path area.

Solution:

1 Make sure that the printer and the finishing device are installed on a flat, solid surface. 2 Make sure that the printer is processing media correctly. 3 Clear the jam. 4 Turn the printer off, and then turn the printer on again. 5 Replace the controller PCA. 6 Make sure that the media in use meets specifications. See “Media specifications” on page 37. 7 Replace the whole unit. 8 Replace the flipper assembly.


Call for Assistance 844-755-3000