HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

13.12.00 JAM INSIDEDUPLEXER

Error Description:

A media delay jam occurred in the duplexer. The media did not reach the duplexer media path sensor (SR31) within the specified time.

Solution:

1 Remove the duplexer and check for correct seating, residual media, or obstructions. 2 Check the inside of the duplexer and the duplex cavity for residual media or obstructions. 3 Check the duplexer side registration guides for free movement. Replace the duplexer if necessary. See “Duplexer” on page 258. 4 Check the feed rollers and the drive gear trains for damage. Replace them if necessary. 5 Check the duplexer media path sensor (SR31; see “Paper-path jam sensors” on page 403) for correct functionality, and check the supporting connectors to the DC controller PCA.


Call for Assistance 844-755-3000