HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

13.09.00 JAM INSIDEUPPER LEFT DOOR

Error Description:

A media delay jam occurred. The media did not reach the face- down output sensor (PS901) within the specified time. If this error reoccurs, it is a 13.09.00 INSIDE UPPER LEFT DOOR error.

Solution:

1 Remove the media from the fuser access area, the duplex diverter, or the face-down delivery area through the lower left or upper left doors. 2 Check the face-down and duplex diverters for correct functionality. 3 Check for deformed rollers. 4 Make sure that the upper and lower left doors are completely closed. 5 Check the face-down output sensor (PS901; see “Paper-path jam sensors” on page 403) for correct functionality, and check the supporting connectors to the DC controller PCA.


Call for Assistance 844-755-3000