HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

13.01.00 JAM IN TRAY X

Error Description:

A media delay jam occurred in the paper pickup area. The media did not reach the tray 2 delivery sensor B (SR12) or the tray 3 delivery sensor B (SR14) within the specified time. If this error reoccurs, it is a 13.01.00 JAM IN TRAY X error.

Solution:

1 Remove the media from the lower right door, tray 2 and tray 3, and the upper right door (ITB access) if necessary. 2 Check the tray-size guides for correct settings. 3 Check the tray 2 delivery sensor B and the tray 3 delivery sensor B (SR12 and SR14; see “Paperpath jam sensors” on page 403) for correct functionality, and check the supporting connectors to the DC controller PCA. 4 Replace the pick and feed rollers if necessary. 5 Replace the PIU.


Call for Assistance 844-755-3000