HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

10.XX.YY SUPPLIESERROR

Error Description:

The printer cannot read or write to at least one print cartridge or image drum memory tag, or at least one memory tag is missing. XX description 00 = e-label memory data error 10 = e-label memory is missing 20 = refilled, non-HP supply (only appears

Solution:

1 In the instance of 10.00, 10.20 and 10.30 errors, check if refilled cartridges or drums are used. Replace them with HP consumables. 2 Turn the printer off, and then turn the printer on. 3 Replace the indicated supply. 4 Check the print cartridge or image drum e-label indicator for damage. Replace the print cartridge or the image drum if necessary. 5 For print cartridges, check: • connectors J16, J17, J18, and J19 on the antenna PCAs. • connectors J1001, J1006, J1007, J1008, and J1009 on the memory controller PCA. • connector J802 on the T driver PCA. 6 For image drums, check: • connectors J12, J13, J14, and J15 on the antenna PCAs. • connectors J1001, J1002, J1003, J1004, and J1005 on the memory controller PCA. • connector J802 on the T driver PCA. 7 Replace the antenna PCA for the indicated cartridge or drum. 8 Replace the T driver PCA. See chapter 6. 9 Replace the DC controller PCA. See “DC controller” on page 300. 􀁺 In the instance of a 10.90.YY error, the image drum is reporting toner concentration-to-carrier is very low. This error might occur when non-HP supplies are used. Make sure that the toner delivery system and shutters are functioning correctly.


Call for Assistance 844-755-3000