HP Color LaserJet 9500N Printer

Error Codes and Support

Error:

LOAD TRAY X[TYPE] [SIZE]

Error Description:

A job is sent that requires a specific type and size of media that is not available, or the tray-size detection mechanism failed.

Solution:

1 Make sure that the requested size and type of media is loaded correctly into the specified tray. 2 Press to use a type and size of media that is available in another tray. 3 For tray 2, check connectors J52 and J3023 on the tray 2 media detection switch. 4 For tray 3, check connectors J54 and J3024 on the tray 3 media detection switch. 5 Check intermediate connectors J3001, J3076, and J3077; and connectors J120 and J122 on the DC controller PCA. 6 Check the upper and lower cassette paper-width and length-detection switches for correct operation. Replace the switches if necessary. 7 Replace the DC controller PCA. See “DC controller” on page 300.


Call for Assistance 844-755-3000