HP Color LaserJet Enterprise 500 M551N Printer. Professional color, intuitive manageability, and world-class extensibility—all for an outstanding value. Help your business prints make more of an impact—produce high-quality color marketing materials and mo

Error Codes and Support

Error:

Load Tray {X}: [Type] [Size]

Error Description:

This message appears even though there is media loaded in the tray.

Solution:

Use the cassette media present sensor test in the Tray/bin manual sensor test to verify that the sensor is correctly functioning. Make sure that the sensor flag on the media presence sensor is not damaged and moves freely. Reconnect the corresponding connector: ◦ MP tray: connector (J85, J90) on the MP tray media out sensor and the connector (J107) on the DC controller PCA. ◦ Printer cassette: connectors (J6) on the cassette media out sensor and the connector (J131) on the DC controller PCA. ◦ 1 X 500-sheet paper feeder cassette: connector (J55D) on the paper feeder cassette media out sensor and the connector (J106) on the paper feeder controller PCA.


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