HP Laserjet Pro 400 Color Mfp M475dn Printer

Error Codes and Support

Error:

No fax answer. Canceled send.

Error Description:

Attempts to redial a fax number failed, or the Redial if No Answer option was turned off.

Solution:

Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and replug the cord. Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/ LJColorMFPM475 or the support flyer that came in the product box.


Call for Assistance 844-755-3000