HP Color LaserJet M3027 MFP Printer

Error Codes and Support

Error:

30.1.YY Scanner failure

Error Description:

An error has occurred in the scanner.

Solution:

1. Make sure that the scanner lock is in the unlocked position. 2. Turn the device off and then on. 3. Check the cable connections between the ADF/scanner assembly and the formatter. 4. If this message persists, replace the scanner assembly (see Scanner assembly on page 90). 5. If, after replacing the scanner assembly, the message persists, replace the formatter (see Formatter on page 116).


Call for Assistance 844-755-3000