HP Color LaserJet 8500 Printer

Error Codes and Support



Error Description:

The printer senses a media jam in the transfer drum area when media has not reached PS5. In some cases the media might wrap around the transfer drum and become lodged near the imaging drum. See table 44 on page 436 for an explanation of paper jam det


Open the right upper door and the front door. Remove the transfer drum. Rotate the green lever at the front of the printer while removing the jammed media. Reinstall the transfer drum and close the front door and the right upper door.

Call for Assistance 844-755-3000