HP Color LaserJet 8500 Printer

Error Codes and Support

Error:

13.22.04

Error Description:

The printer senses a media jam in the multi-bin mailbox.

Solution:

1 Check for a jam in the delivery head assembly. 2 Ensure free movement in (PSExit1) sensor flags on the delivery head assembly. 3 Verify that the delivery roller fingers are over the ejector rollers on the delivery head assembly. 4 Replace the flat ribbon cable that connects to the delivery head assembly to the controller board PCA. 5 Replace the multi-bin mailbox controller board PCA. 6 Replace the delivery head assembly.


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