HP Color LaserJet 8500 Printer

Error Codes and Support



Error Description:

The printer senses a media jam in the fuser area. The printer expected a page to come through the fuser, but the paper has not toggled PS1903, or PS1903 has been toggled an extended amount of time. If media jam frequently in the fuser area when duple


WARNING! Do not touch the fuser; it could be very hot and could cause burns. 1 Open the left lower cover, remove the jammed media, and close the left lower cover. 2 On the left side of the fuser, check the fuser exit flag and the reflective absorptive sticker that the sensor (PS1903) uses. 3 Perform the sensor monitor test in the Service Mode Menu. Toggle PS1903 and check to make sure that sensor 2 on the printer control panel indicates 1 (on) when toggled.

Call for Assistance 844-755-3000