HP Color LaserJet 8500 Printer

Error Codes and Support



Error Description:

The firmware has detected a hardware failure within the formatter. This failure can be caused by defective EIO devices and communication ports {xxxx} Description 01{xx} = IO ASIC register error 02{xx} = Video ASIC register error 03{xx} = IDE ASIC reg


1 Turn the printer off. Disconnect all communication cables and EIO cards. Turn the printer back on. 2 Run extended formatter diagnostics from the Service Mode Menu to troubleshoot the failure. 3 If the problem persists without the communications connected, replace the formatter board.

Call for Assistance 844-755-3000