HP Color LaserJet 8500 Printer

Error Codes and Support

Error:

66.11.03 INPUTDEVICE FAILURECHECK CABLESAND CYCLE POWER

Error Description:

Indicates a 2,000-sheet input unit lifting and feed motor error.

Solution:

1 Verify that the c-link and power cables are connected. 2 Turn the printer off and on to reset the printer. 3 Verify that there are no objects in the left side of the tray. 4 Verify that the lifting plate moves freely by hand. 5 Verify that the paper size plates are installed correctly, and that they are not bent. 6 Replace the paper deck drive assembly bushing. 7 Replace the paper deck drive assembly. 8 Check that the paper tray raised sensor (PS34) is working properly (perform a sensor test). 9 Check for proper installation of the pick-up roller. 10 Check pick-up assembly cabling. 11 Replace the pick-up assembly.


Call for Assistance 844-755-3000