HP Color LaserJet 8500 Printer

Error Codes and Support



Error Description:

The printer was expecting one type of medium to be fed from an input tray and a different type was fed. For example, the printer was expecting transparencies and plain paper was fed. {x} = Input tray number (2, 3, or 4) {type} = Media type specified


1 Open and close the front door to remove the page from the printer. 2 Verify that the correct media are loaded in the input tray and the printer control panel is configured correctly. 3 Clean the detection windows of OHT sensors 1 and 2. 4 Reconnect connectors J1801 and J1802 of OHT sensors 1 and 2, connector J214 on the controller board, and relay connector J17. 5 Replace OHT sensors 1 and 2. 6 Replace the controller board.

Call for Assistance 844-755-3000