HP Color LaserJet ENT M4555 MFP Printer

Error Codes and Support

Error:

31.01.03 Document feeder pick error

Error Description:

Document feeder cannot pick paper

Solution:

1. Open the document feeder top cover. 2. Remove any pages. 3. Remove the remaining print job pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the removed page on top of any remaining print job pages, and then reinsert the pages into the document feeder input tray. 6. Align the sliding paper guides with the edges of the paper stack. 7. Touch the Start button to continue. 8. If the error persists, check the document feeder sliding paper guides (they should not be to tight against the paper stack). 9. If the error persists, check and clean the document feeder rollers and separation pad. 10. If the error persists, test the registration sensor. 11. If the error persists, replace the document feeder pickup roller, separation pad, or the entire document feeder assembly.


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