HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

13.12.YY JAM IN DUPLEX PATH

Error Description:

Jam location 2

Solution:

During a duplex print job, media was removed from the output bin before it entered the duplex path, or media has entered the duplex path, but it is stuck. 1. Open the top cover and the front cover. (Do not open the ETB.) 2. Pull media by both corners to remove it.


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