HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

13.09.YY JAM IN TOP COVERAREA

Error Description:

Jam location 1

Solution:

Media has crumpled into an accordion fold as it enters the fuser. 1. Open the top cover. WARNING! The fuser is hot, wait 10 minutes for it to cool down. 2. Pull forward on the two green handles on either side of the fuser to disengage the fuser rollers. 3. Open the fuser cover, and remove the media. 4. Press back on the two green handles on either side of the fuser to re-engage the fuser rollers.


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