HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

13.XX.YY JAM INTOP COVER AREA

Error Description:

There is a jam in the top cover area.

Solution:

1. Press (question mark) for detailed information about clearing the jam. 2. Press (up arrow) and (down arrow) to step through the instructions. WARNING! The fuser might be hot. 3. Check that the fuser paper sensor is in place. If it is defective, replace it. 4. Replace the fuser. 5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only).


Call for Assistance 844-755-3000