HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

59.XYPRINTER ERROR

Error Description:

A printer motor error has occurred. X Description 0 motor error 1 motor startup error 2 motor rotation error 3 fuser motor startup error 4 fuser motor rotation error 5 print cartridge motor startup error 6 print cartridge motor rotation error 9 ETB m

Solution:

1. Turn the printer off and then back on. 2. This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed. ETB motor error 1. Clean the ETB unit intermediate connector, J36. If the connector is damaged, replace it. 2. Reconnect the connetors J38 for the ETB motor and J1111 on the DC controller PCB. 3. Replace the ETB motor. 4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only). Fuser motor error 1. Reconnect the connectors J18 for the fuser motor and J1101 on the DC controller PCB. Replace any damaged parts. 2. Replace the fuser drive assembly. 3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only). Print cartridge motor error 1. Reconnect the print cartridge connector on the DC controller PCB (J1124 for cyan, J1126 for magenta, J1125 for yellow, and J1127 for black). 2. Replace the drum drive assembly for the indicated print cartridge. 3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only). Developing disengaging motor error 1. Reconnect the connectors J16 for the developing disengaging motor and J1100 for the DC controller PCB. 2. Replace the developing disengaging drive assembly. 3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only).


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