HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

57.XPRINTER ERROR

Error Description:

A printer fan error has occurred. X Description 3 cartridge fan (vertical fan, FM3) 4 formatter fan (horizontal fan, FM2) 7 power suppply fan (FM1)

Solution:

Turn the printer off and then back on. 57.3 Cartridge fan error (FM3) 1. Reconnect the connectors J10 for the cartridge fan and J1102 on the DC controller PCB. 2. Immediately after starting the print operation, measure the voltage between pins 1 and 3 on the J10 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the cartridge fan. 3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only). 57.4 Formatter fan error (FM2) 1. Reconnect the connectors J11 for the formatter fan and J1102 on the DC controller PCB. 2. Immediately after turning the printer on, measure the voltage between pins 4 and 6 on the J1102 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the formatter fan. 3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only). 57.7 Power supply fan error (FM2) 1. Reconnect the connectors J1104 and J1133 on the DC controller PCB. 2. Disconnect the connector J1133. Immediately after turning the printer on, measure the voltage between pins 1 and 3 on the J1133 connector. If the voltage changes from 0 V to 12 V or 24 V, replace the power supply fan. 3. Replace the low-voltage power supply. 4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only).


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