HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

TRAY XX CONTAINSUNKNOWN MEDIA

Error Description:

The media type in the specified tray cannot be determined.

Solution:

1. To change media type, press (check mark) . Use (up arrow) and (down arrow) to highlight the type, then press (check mark) to select. 2. To change the media size to Letter, Letter-R, A4, A4-R, Executive, B5 JIS, B5-R, A5, A5-R, A3, 11 by 17, or Legal, leave the tray switch in the STANDARD position. 3. To change the media size to other sizes, move the tray switch to CUSTOM, adjust the paper guides against the paper, and close the tray. 4. Use (up arrow) and (down arrow) to highlight the media size, then press to select.


Call for Assistance 844-755-3000