HP Color Laserjet 5500n Printer

Error Codes and Support



Error Description:

A non-detectable media size was selected from the menu and the tray switch is set to STANDARD. The size selected from the menu does not match the size detected by the tray. Size detection occurs when the tray switch is set in the STANDARD position.


1. Adjust the side and rear media guides against the paper. 2. If the media used is Letter, Letter-R, A4, A4-R, Executive, B5 JIS, B5-R, A5, A5-R, A3, 11 by 17, or Legal sized, the tray switch should be set to STANDARD. Set the tray switch to CUSTOM for all other media sizes. The tray switch must be set before the size can be selected from the control panel. 3. Reset the paper size in the paper handling menu.

Call for Assistance 844-755-3000