HP Color Laserjet 5500n Printer

Error Codes and Support

Error:

SIZE MISMATCH INTRAY X

Error Description:

The tray is loaded with media longer or shorter in the feed direction than the size configured for the tray.

Solution:

1. Adjust the side and rear media guides against the paper. 2. If the media used is Letter, Letter-R, A4, A4-R, Executive, B5 JIS, B5-R, A5, A5-R, A3, 11 by 17, or Legal sized, the tray switch should be set to STANDARD. Set the tray switch to CUSTOM for all other media sizes. The tray switch must be set before the size can be selected from the control panel. 3. Reset the paper size in the paper handling menu.


Call for Assistance 844-755-3000